To check if an AVG client is connected to AVG Admin Server, please refer to
AVG ->
menu
Help ->
About AVG -> tab
Version. On this tab, the AVG Remote Administration line is shown with the current status of the connection:
- The Remote Administration component is connected to the server - everything is OK.
- No changes are necessary on the client.
- The Remote Administration component is connectingto the server- Remote administration is installed, but it is not able to connect to the AVG Admin Server.
- please make sure that the connection string is correct in AVG -> menu Tools -> Advanced Settings -> section Remote Administration:
Server: name or IP address of the server with AVG Admin Server (AVG Remote Administration).
Port: 4158 by default, can be changed in AVG Admin Server Monitor -> Server settings.
Login / Password: empty by default, can be changed in AVG Admin Server Monitor -> Server settings -> tab DataCenter.
Port for incoming messages: 6051 by default.
- Component is not active - Remote administration is installed, but some files are corrupted.
- Please run the AVG installation file and select Repair installation.
- Row AVG Remote Administration is not present - Remote administration component is not installed.
- Please run the AVG installation file and add the component Remote Control Communication Library.
It is also possible to actively test the connection to AVG Admin Server:
- Open AVG -> menu Tools -> Advanced Settings.
- Go to section Remote Administration.
- Click Test connection.
- Status of the connection will be shown. In case the connection fails, reason for the failure will be displayed.
In the AVG components overview, there is also the Remote Administration component which displays the state of connection and date and time of the last successful communication (same as in the About AVG dialog).