After an AVG program update, the AVG user interface may show a warning You are not fully protected! and the state of the Identity Protection component may be Disabled.

This situation may be caused by the fact that a driver used by the Identity Protection component requires restart after the update. This is indicated by a message The update needs restart displayed at the Update Manager component.

To resolve the issue, please restart your computer.

In some cases, AVG Identity Protection component may report a legitimate process as being suspicious or dangerous. Since AVG Identity Protection identifies threats based application behavior, this usually occurs when the application tries to monitor key presses, installs other programs or when a new driver is installed on the computer.

If you suspect that the detected process is legitimate, please send us the related file for analysis. Put the file into a password protected archive (WinZip, WinRar, PowerArchiver etc.), attach this archive to an e-mail and send it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Describe why you send the file, and also mention the password used for the archive in your e-mail.

As a temporary solution, you can allow the detected process in your AVG if you are sure that it is legitimate. The following situations may occur:

1. An Identity Protection alert is shown for a harmless application

If you receive an alert stating a process is detected as threat by Identity Protection you can allow it by clicking Allow in that alert. This will prevent blocking of the process.

2. Harmless application was marked as infected or as a threat and the alert is not shown anymore

To allow that application follow these steps:

• Open AVG
• Click Tools in the top menu, and then select Advanced Settings
• In the left tree under Identity Protection click Allowed List
• Click Add on the right
• Browse to folder containing the application, select the application and then click Add

Note: You can use the same steps to remove incorrectly allowed application - use Remove in the last step.

3. Harmless application was quarantined by Identity Protection component

To restore the application from quarantine: 

• Open AVG
• Click History in the top menu, and then select Virus Vault
• Find the application that was incorrectly quarantined (files quarantined by Identity Protection will have icons in the severity column)
• Select the file, and then click Restore