AVG Personal E-mail Scanner is currently not able to scan messages encrypted with STARTTLS.

These messages will be received into your e-mail client, however they will not be scanned before you open them. Once opened, the attachments are scanned by AVG Resident Shield and threats will be blocked.

Please note that normal encryption (SSL and TLS) is fully supported.

When sending e-mail messages from Outlook Express, it may report the following error message:
Your SMTP server has not responded in X seconds. Would you like to wait another X seconds for the server to respond?

The issue is caused by insufficient server timeout period in Outlook Express.

To prevent this, you can increase the timeout period in Outlook Express to allow more time for your email server to respond:

1. Open Outlook Express.
2. Click the Tools drop-down menu at the top of the Outlook Express window, then click Accounts.
3. Choose the account you would like to increase the timeout period for and click Properties.
4. Open the Advanced tab.
5. Drag the slider bar under Server Timeouts to increase its value.
6. Click OK to save your settings.

To set up AVG protection for e-mails on your Gmail account, please follow these steps:

1. Open the AVG program.
2. On the Tools menu, click Advanced settings. 
3. On the left tree, expand E-mail Scanner, and then click Servers.
4. Select POP3 - Add new server, name the new server and edit its settings:
   • Type of login: Fixed host; fill in your POP3 server (pop.gmail.com)
   • Local port: 5100
   • Connection: "SSL" (encrypted connection to port 995)
   • Make sure that the server is activated.
5. Now select SMTP - Add new server, name the new server and edit its settings:
   • Type of login: Fixed host; fill in your SMTP server (smtp.gmail.com)
   • Local port: 5200
   • Connection: "SSL" (encrypted connection to port 465)
   • Make sure that the server is activated.

This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using SSL encryption. The next step is to configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The server configuration will be:

• POP3
  • Server: 127.0.0.1
  • Port: 5100
  • Username / password: same as before (i.e. your e-mail username and password)
  • Encryption: NONE ( SSL disabled)
• SMTP
  • Server: 127.0.0.1
  • Port: 5200
  • Authentication: yes
  • Username / password: same as before
  • Encryption: NONE ( SSL disabled)

If you experience difficulties creating the manual servers or retrieving e-mail from your Gmail account with this configuration, please contact AVG Customer Services as described in FAQ 2216.

In some special cases it is necessary to create the incoming/outgoing servers in the AVG E-mail Scanner manually. A typical example is when you are using secure communication ( SSL ). In this situation it is necessary to change the AVG E-mail Scanner configuration by following these steps:

1. Open the AVG program.
2. On the Tools menu, click Advanced settings.
3. On the left pane expand E-mail Scanner, and then click Servers.
4. Select POP3 - Add new server, name the new server and edit its settings:
   • Type of login: Fixed host; fill in your POP3 server (e.g. pop3.mymail.com)
   • Local port: 5300
   • Connection: "SSL" (encrypted connection to port 995) or "SSL Default" (encrypted connection to port 110)
   • Make sure that the server is activated.
5. Now select SMTP - Add new server, name the new server and edit its settings:
   • Relay Host: Fixed host; fill in your SMTP server (e.g. smtp.mymail.com)
   • Local port: 5400
   • Connection: "SSL" (encrypted connection to port 465) or "SSL Default" (encrypted connection to port 25)
   • Make sure that the server is activated.

The AVG E-mail Scanner is now set up to communicate with your e-mail server using SSL encryption. Now, configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The server configuration will be:

• POP3
  • Server: 127.0.0.1
  • Port: 5300
  • Username / password: same as before (i.e. your e-mail username and password)
  • Encryption: NONE ( SSL disabled)
• SMTP
  • Server: 127.0.0.1
  • Port: 5400
  • Authentication: same as before
  • Username / password: same as before (if required)
  • Encryption: NONE ( SSL disabled)

If you experience any difficulties creating the manual servers, please contact AVG Customer Services as described in FAQ 2216.

E-mail plugins serves to check e-mail messages that you download to your computer through some e-mail application. Please note that messages you view through your web browser in a webmail application cannot be checked as they are not downloaded to your computer.

You have a choice of three different plugins based on the application you use:

• Microsoft Outlook plugin - for MS Outlook application
• The Bat! plugin - for The Bat! application
• Personal E-mail Scanner - for any other application that uses POP3, IMAP or SMTP for sending/receiving.

To check which e-mail plugins you have installed, please proceed as follows:

1. Launch the AVG program (the AVG icon on the Desktop).
2. Double-click the E-mail scanner component where is the item Installed e-mail protection:.

In case you need to add or remove some e-mail plugin from AVG, please proceed as follows:

1. Download the correct AVG installation file. AVG installation files are available in the download section.
2. Right-click the red ‘Download AVG now’ button, and then click Save (Link/Target) As.
3. Save the file to the Desktop.
4. Exit all applications before running AVG setup, particularly any security programs that can prevent AVG from being properly installed (for example Ad-Watch program - part of Ad-Aware).
5. Double-click the AVG installation file on your Desktop.
6. Please follow the wizard and select the Add or remove components option.
7. In the Component Selection window, please  the E-mail Scanner plugin(s) you wish to use.
8. Finish the installation wizard and restart your computer.

To enable or disable adding of AVG certification text to your incoming or outgoing e-mails, please proceed as follows:

1. Open AVG user interface.
2. On the Tools menu select Advanced settings.
3. In the left tree under E-mail Scanner click Certification.
4. Enable or disable the Certify e-mail option for incoming or outgoing e-mails.
5. Click OK to save the settings.

In some cases, the certification may not be added to an e-mail, even though the certification is enabled:

• there is a digital signature in the e-mail (the certification would damage the signature)
• in MS Outlook, outgoing e-mails in RTF and HTML format are not certified due to technical limitation

Note:
Enabling or disabling certification does not have any effect on testing of your messages with AVG. The option to enable or disable checking of e-mails can be set up after double-click on E-mail Scanner in the main AVG window.

In some unique cases, it is possible that your connection to the e-mail server will be blocked after installation of AVG. To find the cause of this issue, please try to disable AVG Firewall and E-mail Scanner. These two components can affect your e-mail client connection. To disable them, please refer to FAQ 3857.

In case disabling one or both of these components did help, please contact AVG Customer Services as described in FAQ 2216 for further assistance.

If you cannot download your e-mails after disabling the Firewall and E-mail Scanner, it is possible that there is some conflict between AVG and another application on your computer. In such case, please uninstall AVG temporarily (FAQ 3448) and contact our AVG Customer Services with as detailed description of the issue as possible.

To set up AVG protection for e-mails on your Virgin Media Mail account, please follow these steps:

1. Set AVG to check the e-mails:

• Open AVG
• Click Tools in the top menu, and then select Advanced Settings
• In the opened window select E-mail Scanner, and then Servers under it
• Go to POP3 -> AutoPOP3, and edit this server this way:
• Set Type of login to Fixed host;
• POP3 server:
  pop3.virginmedia.com
• Local port: 10110
• Connection: "SSL" (encrypted connection to port 995)
• Make sure that the server is activated
• Now go to SMTP -> AutoSMTP, and edit the server:
• Type of login: Fixed host
• SMTP server: smtp.virginmedia.com
• Local port: 10025
• Connection: "SSL" (encrypted connection to port 465)
• Make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with the Virgin Media Mail server using SSL encryption.

2. Set your e-mail client to use AVG for sending/receiving of the e-mails

Configure your e-mail client so that it connects to the AVG e-mail scanner instead of the actual e-mail server. The servers configuration will be:

POP3

• server: 127.0.0.1
• port: 10110
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE ( SSL disabled)

SMTP

• server: 127.0.0.1
• port: 10025
• authentication: yes
• user name / password: same as before
• encryption: NONE ( SSL disabled)

When receiving e-mail messages to Mozilla Thunderbird client, AVG will detect those that are infected in a temporary folder first. This is a feature of Thunderbird - the messages are first saved outside the application before being received. As AVG detects them in that folder, they are not received.

To prevent this, you can set Thunderbird to download the messages directly without the use of a temporary folder:

1. Open Mozilla Thunderbird.
2. On the Tools menu select Options.
3. Click Advanced on the top of the opened window.
4. On the General tab click Config Editor.
5. Confirm access to advanced settings.
6. In the opened window type into the Filter field:
   mailnews.downloadToTempFile
7. Right click it when found and select Toggle.
8. Close the window, and then click OK.

Your messages will still be checked by AVG thanks to the Personal E-mail Scanner.

If you are using a POP3/SMTP/IMAP based e-mail client and there is a problem with e-mail delivering, or you need to disable the Personal E-mail Scanner for any another reason, follow these steps:

• Open AVG.
• From top menu Tools select the Advanced settings option.
• Navigate to the Email Scanner branch to expand the tree structure.
• Select the Servers option.
  • POP3 -> AutoPOP3
    Disable the Activate this server and use it for sending/receiving e-mails option.
  • SMTP -> AutoSMTP
    Disable the Activate this server and use it for sending/receiving e-mails option.
  • IMAP -> AutoIMAP
    Disable the Activate this server and use it for sending/receiving e-mails option.

This way, incoming and outgoing messages will not be scanned any more. If you wish to enable the e-mail checking again, please enable the "Activate this server.." option for the required server (POP3 for incoming, SMTP for outgoing e-mails or IMAP for incoming and outgoing e-mails).