To allow the connection between XBOX and computer with AVG Firewall, please proceed as follows:

• Open AVG -> Tools menu -> Firewall settings.
• Open the Profiles section -> choose your profile -> Applications.
• Click the Add button -> "..." button next to the Path.
• Browse to:
  • c:\Program Files\Windows Media Player\wmpnetwk.exe
• Make sure that Application action is set to Allow for all and click Apply.
• In the left tree, please switch to application Generic host process.
• In the Application detail rules click on the Add button.
• In the opened window set the detail in the following way (click on the blue underlined text to change it):
  • protocol TCP
  • direction In
  • local ports 3390
  • remote ports 1000-1300
  • remote address Safe networks
    • If no Safe Network including the Xbox is defined, deselect the All networks option, click the Add IP button and define the IP address of Xbox.
  • Allow for all
• As the Rule detail name, you can put Xbox instead of the number.
• Now click the Move up button until the new entry (xbox) is on the first place in the list.
• Click OK to store the whole AVG Firewall configuration and test the connection.

The first time you Xbox will try to communicate, AVG might display dialog asking you to allow its connection. In such case, allow it for all.

In case you experience any further issues with the XBOX connection, please feel free to contact our Customer Services.

To allow the connection between XBOX and computer with AVG Firewall, please proceed as follows:

• Open AVG -> Tools menu -> Firewall settings.
• Open the Profiles section -> choose your profile -> Applications.
• In the left tree, please switch to application Generic host process.
• In the Application detail rules click on the Add button.
• In the opened window set the detail in the following way (click on the blue underlined text to change it):
  • protocol TCP
  • direction In
  • local ports 3390
  • remote ports 1000-1300
  • remote address Safe networks
    • If no Safe Network including the Xbox is defined, deselect the All networks option, click the Add IP button and define the IP address of Xbox.
  • Allow for all
• As the Rule detail name, you can put Xbox instead of the number.
• Now click the Move up button until the new entry (xbox) is on the first place in the list.
• Click OK to store the whole AVG Firewall configuration and test the connection.

The first time you Xbox will try to communicate, AVG might display dialog asking you to allow its connection. In such case, allow it for all.

In case you experience any further issues with the XBOX connection, please feel free to contact our Customer Services.

To allow the connection between Playstation 3 and computer with AVG Firewall, please proceed as follows:

• Open AVG -> Tools menu -> Firewall settings.
• Open the Profiles section -> choose your profile -> System services.
• Click Manage user system rules.
• Click Add.
• In the opened window set the detail in the following way (click on the blue underlined text to change it):
• protocol TCP
• direction In
• local ports 10243
• remote ports Unrestricted ports (1024-65535)
• remote address All networks
• Allow for all
• As the Rule detail name, you can put Playstations instead of the number.
• Click OK to save the new rule, then OK to save the user defined rules and finally OK to save the whole Firewall configuration.

In order to allow communication with the Belkin Network USB Hub please proceed as follows:

• Open the AVG program.
• Choose the Firewall settings option from the Tools menu.
• Expand your default profile from the Profiles section.
• Select the Application item.
• Press the Add button on the right side of the window.
• Use the "..." button to enter the path to the program executable:
  • C:\Program Files\BELKIN\Network USB Hub Control Center\Connect.exe
• In case the name of application is not entered automatically after the application selection, please type a name for the rule (e.g. Network USB Hub Control Center).
• For Application action select the Allow for all option.
• Press the OK button to confirm all changes.

To allow blocked ports please go through these steps:

• Open the AVG program -> Tools -> Firewall settings -> <your profile> -> System services -> click the Manage user system rules button.
• Click the Add button.
• Name the service rule (e.g. Network USB Hub Control Center service) in the Rule detail name field.
• Click next to Protocol, choose TCP and confirm.
• Click next to Direction, choose direction OUT and confirm.
• Click next to Local ports and choose All ports.
• Click next to Remote ports and from the User selected ports set port 19540 (to the blank field on the bottom) and confirm.
• Click next to Remote address(es) -> Add IP and specify your Belkin Device IP address.

Repeat the steps above for UDP protocol and set the following values:

• Protocol UDP, direction IN, local port 19540, remote port All ports
• Make sure that two newly created rules have Allow for all option just behind the remote address(es) option.
• Save all changes.

You should now be able to communicate with your Belkin Network USB Hub without any difficulties.

Communication with Novell NetWare services is disabled by default in AVG Firewall configuration.

In order to communicate with Novell server, configuration needs to be changed. Please use the following steps:

• Make sure that you are logged into the computer as Administrater or user with administrative privileges (see FAQ 2521 for detailed description).
• Open AVG (either by double clicking on the AVG icon on desktop or from Start -> Programs -> AVG 9.0 -> AVG User Interface)
• Select the Firewall settings option in the Tools menu.
• In the opened window select the profile you are using under the Profiles branch. Then, under the profile (e.g. Computer in domain) select the System Services option.
• In the list on the right side change the action for Novell Netware from Block all to Allow for all or Allow for safe (depending on the location of your Novell server). To do this, click on the current action (e.g. Block All) and select new one from the opened menu. This should allow you to log into a Novell network.
• If you need to use any other system services with your Novell server (e.g. SSDP & UPnP or MS Printer and File Sharing) and the firewall is not running with Computer in domain profile,  they might still be unavailable. In such case change their action this way:
  • If the profile is set to Small home or office network and your Novell server is not located in safe network, set the action of required system services to Allow for all.
  • If the firewall profile is set to Directly connected to the Internet, change the action of required system services from Block all to Allow for all or Allow for safe (depending on the location of your Novell server).
• Confirm the new setting by pressing the OK button
• Restart the computer and log in to the network using Novell.

The AVG Firewall configuration to allow a VPN connection is based on the used VPN solution. In case of Microsoft VPN connection, please refer to FAQ 2161.

When using some other VPN solution, the rules to be allowed in AVG Firewall are based on the type of VPN connection. There are three rules in AVG Firewall related to VPN communication:

• ESP protocol
• GRE protocol
• PPTP VPN

In order to allow the VPN connection you are using, please proceed as follows:

1. Open AVG -> menu Tools -> Firewall settings.
2. Expand Profiles -> <your profile> -> System services.
3. Allow rules GRE protocol and PPTP VPN (select each rule and in the Action column select Allow for all).
4. Save the Firewall settings and check whether it is possible to connect to the VPN server.
5. In case the connection is blocked, Block rules GRE protocol and PPTP VPN, and Allow for all rules ESP protocol.
6. Save the Firewall settings and check whether it is possible to connect to the VPN server.

In case the VPN connection cannot be established, please contact our technical support using the option in AVG menu Tools -> Get Help Online.

To allow the Microsoft VPN connection in AVG Firewall, please proceed as follows:

• Open AVG -> menu Tools -> Firewall settings.
• Expand Profiles -> <your profile> -> System services.
• Allow rules GRE protocol and PPTP VPN (select each rule and in the action column select Allow for all).
• Save the Firewall settings and check whether it is possible to connect to the VPN server.

This way, the communication of the Microsoft VPN will be allowed as safely as possible, without limiting the connection. If you encounter blocked communication on the server side of VPN on Windows XP, please see FAQ 2657.

In case you experience any problems, or require assistance with one of the steps, please do not hesitate to contact our Technical Support.

You need to enable Microsoft file sharing and printing in the system services. Please proceed as follows: 

• Open the AVG program.
• Choose the Firewall settings option from the Tools menu.
• Select Profiles -> your default profile (e.g. Standalone computer) -> System services.
• Choose the Microsoft file sharing and printing service.
• Switch the System rule details from Block to Allow for all.
• Confirm changes by clicking on the OK button.

If the PC is connected directly to the Internet, please restrict this rule to only safe networks. Such network should be created this way:

• Open the AVG program.
• Choose the Firewall settings option from the Tools menu.
• Select Profiles -> your default profile (e.g. Standalone computer) -> Defined networks.
• Click on the Add network button.
• Type a brief name of your new network (e.g. Local network).
• Tick in the Network is safe option.
• Click on the Add IP button.
• Please specify the network range and click on the OK button.
• Open the Microsoft file sharing and printing service again and switch the System rule details to Allow for safe.

Note: By default Microsoft file sharing and printing service is enabled only for safe networks in the Small home or office networks profile. When using this profile please create a new safe network using the steps above.

If you encounter any further issues with enabling of Microsoft file sharing and printing service, please contact our AVG Customer Services team.