Download Manager

AVG Download Manager's connectivity check failed

If the connectivity test fails, it may be caused by one of the following reasons:

Connection to a proxy server is not configured
If you are connected to the internet through a proxy, please click on the Proxy settings button to specify your proxy information. Then try to download the AVG installation files again.

Connection to AVG server is blocked
In case you are using any Firewall or Content filtering application, please make sure that it is not preventing AVG Download Manager from connecting to Internet. You can temporarily disable such program to verify whether it is affecting AVG Download Manager, or add the application to its exceptions (for more information please contact the developer of your firewall).
If you use AVG Firewall a connection ask dialog will be displayed. In such case please allow the connection.

Your Internet connection is not fully functional
Your Internet connection to AVG servers may stop working in some cases, although standard Internet browsing works correctly. Proceed as follows to rectify such situation:

Windows XP

Open menu Start -> (Settings) -> Control Panel
Double-click on Network connections
Right-click on the connection you are using and select Repair
Try to run the connectivity check in AVG Download Manager again.

Windows Vista / 7

Open menu Start -> (Settings) -> Control Panel.
Double-click on Network and Internet -> Network and Sharing Center.
Click on Change adapter setting in the left pane.
Right-click on the connection you are using and select Disable, then Enable.
Try to run the connectivity check in AVG Download Manager again.

Your Internet settings are not correct
Even if your Internet connection is working correctly, incorrect DNS servers may be filled in, affecting AVG Download Manager application. This can be caused e.g. by some virus that was previously on your computer. Please proceed as follows to rectify such situation:

What is AVG Download Manager used for and what is the difference between using AVG Download Manager and direct AVG installation file download?

AVG Download Manager is used for AVG home product downloads and installations. The big advantage of this utility is to help you to manage the download of AVG products on your terms. Moreover, the latest installation file is always downloaded, so the AVG program is fully updated after installation.

Advantages of AVG Download Manager (in comparison with installation file download):

Always downloads the latest installation file
With AVG Download Manager you don’t need to worry if you are downloading the latest installation file. AVG Download Manager connects to our servers which provide you with the latest installation file.
Download size reduction
With the full installation file download you need to immediately download a very large file which is often difficult because of connection issues, or because it interferes with other Internet activity. The AVG Download Manager helps by offering you a much smaller initial download package.
Download resume support
Installation file download may fail due to numerous reasons and the larger / longer the download, the more likely is a failure. In such case, the client has to restart the download from scratch. AVG Download Manager has the ability to pause/resume downloads at the point the download was interrupted.
Works with all AVG program editions intended for home usage
AVG Download Manager is able to download and install paid version, trial version and also AVG 8.0 Free edition.

Note: AVG Download Manager is not suitable for downloading of AVG network and SBS editions installation packages and only the following operating systems are supported:

Windows 2000 (SP4 + SRP roll-up)
Windows XP (SP2 and higher)
Windows Vista (all editions)

For more information about AVG Download Manager visit this FAQ section.

It is not possible to download AVG installation files in the AVG Download Manager application

If you try to download AVG installation file and the error message "Problem with the downloading process" is displayed, please click the Retry button to begin the product download process again.