Press Releases

AVG Technologies Licenses Tific’s Click ‘n Fix

Enhances Customer Support through Automation

AMSTERDAM and GOTHENBURG, October 21 2010– AVG Technologies, AVG Technologies, makers of the world’s most popular free anti-virus software, today announced that they have signed a license agreement with Tific, a provider of support automation solutions. As part of the licensing agreement, AVG Technologies will implement Tific’s Click ‘n’ Fix solution to enhance customer service through the automated remediation of common, reoccurring technical problems.

“We are looking forward to developing value added services for our customers. Sometimes it can be a challenge to follow all the technical instructions to solve issues caused by a virus or suspicious activity. This is what we are going to change and we hope this will help our customers to enjoy their digital lives without any unwanted stress”, said Clent Richardson, Chief Operating Officer, AVG Technologies.

Tific’s automated solutions can be found within the support section of the AVG websites at www.avg.com/support and free.avg.com/support. Click ‘n’ Fix tools can be found in some of the Frequently Asked Questions (FAQ). AVG plans to continuously add automated solutions to more frequently asked support questions.

“We are looking forward to developing value added services for our customers. Sometimes it can be a challenge to follow all the technical instructions to solve issues caused by a virus or suspicious activity. This is what we are going to change and we hope this will help our customers to enjoy their digital lives without any unwanted stress”, said Clent Richardson, Chief Operating Officer, AVG Technologies.

“I’m very proud of this contract with AVG. Customer support is becoming an increasingly strategic differentiator for software and hardware companies and we have again proven that our solutions help customer get ahead of the field. Our new Click ‘n Fix offering with its SaaS delivery has been received very positively in the market and I expect it to grow fast”, says Johan Attby, VP Business Development at Tific.

About AVG Technologies

AVG is a global security software maker protecting more than 110 million consumers and small businesses in 170 countries from the ever-growing incidence of web threats, viruses, spam, cyber-scams and hackers on the Internet. AVG has nearly two decades of experience in combating cyber crime and one of the most advanced laboratories for detecting, pre-empting and combating Web-borne threats from around the world. Its free, downloadable software allows novice users to have basic anti-virus protection and then easily upgrade to greater levels of safety and defense when they are ready. AVG has nearly 6,000 resellers, partners and distributors globally including Amazon.com, CNET, Cisco, Ingram Micro, Play.com, Wal-Mart, and Yahoo!. To learn more about AVG, visit www.AVG.com.

About Tific

Tific is a leading provider of self-healing support automation solutions for large enterprise IT operations, IT outsourcers, Tech Support Providers, Internet Service Providers, and software and hardware vendors. Our solutions streamline the support supply chain and represent the leading ideas in the invention, design, and development of second-generation support automation. Our breakthrough technology eliminates support calls and repetitive problems by providing best-of-breed self-healing solutions that empower end users to succeed at resolving their own problems. For more information, visit www.tific.com.

Talk to us:

Siobhan MacDermott
AVG Technologies – Investor Relations
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
CZ Mobile: +420 725 695 132
US Mobile: +1 415 299 2945

Johan Attby
VP Business Development, Tific AB
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +46 708 688010

Gareth Davies
MS&L, for AVG
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
+44(0)7949 033 895