To enable or disable adding of AVG certification text to your incoming or outgoing e-mails, please proceed as follows:

• Open AVG by double-click on its icon on Desktop or in system tray.
• Open menu Tools -> Advanced settings.
• In the left tree click on E-mail Scanner.
• Enable or disable Certify e-mail for incoming or outgoing e-mails.
• If you wish to change the certification text, please click on Certification in the left tree, and edit the text for incoming or outgoing messages.
• Save the settings using button OK.

In some cases, the certification may not be added to an e-mail, even though the certification is enabled:

• there is digital signature in the e-mail (the certification would damage the signature)
• in MS Outlook, outgoing e-mails in RTF and HTML format are not certified due to technical limitation

Note:
Enabling or disabling certification does not have any effect on testing of your messages with AVG. The option to enable or disable checking of e-mails can be set up after double-click on E-mail Scanner in the main AVG window.

If you are using a POP3/ SMTP based e-mail client and there is a problem with e-mail delivering, or you need to disable the Personal E-mail Scanner for any another reason, follow these steps:

• Open the AVG program.
• From top menu Tools select the Advanced settings option.
• Navigate to the Email Scanner branch to expand the tree structure.
• Select the Servers option.
  • POP 3 -> AutoPOP3
    Disable the option Activate this server and use it for receiving e-mail.
  • SMTP -> AutoSMTP
    Disable the option Activate this server and use it for sending e-mail.

This way, incoming and outgoing messages will not be scanned any more. If you wish to enable the e-mail checking again, please enable the "Activate this server.." option for the required server ( POP 3 for incoming, and SMTP for outgoing e-mails).

In some unique cases you have to create the incoming/outgoing servers in the AVG E-mail Scanner manually. The typical case is when you are using secure communication (). In this case you have to change the AVG E-mail Scanner configuration this way:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - Add new server, name the new server and edit its settings:
  • Type of login: Fixed host; fill in your POP3 server (e.g. pop3.mymail.com)
  • Local port: 5300
  • Connection: "SSL" (encrypted connection to port 995) or "SSL Default" (encrypted connection to port 110)
  • make sure that the server is activated
• now go to SMTP - Add new server, name the new server and edit its settings:
  • Relay Host: Fixed host; fill in your SMTP server (e.g. smtp.mymail.com)
  • Local port: 5400
  • Connection: "SSL" (encrypted connection to port 465) or "SSL Default" (encrypted connection to port 25)
  • make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with your e-mail server using encryption. Now, please configure your e-mail client so that it connects to the AVG E-mail Scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
  • server: 127.0.0.1
  • port: 5300
  • user name / password: same as before (i.e. your e-mail username and password)
  • encryption: NONE (disabled)
• • server: 127.0.0.1
  • port: 5400
  • authentication: same as before
  • user name / password: same as before (if required)
  • encryption: NONE (disabled)

If you have problems creating the manual servers, please contact AVG Customer Services as described in FAQ 2216.

To set up AVG protection for e-mails on your Gmail account, please follow these steps:

• open AVG - menu Tools - Advanced Settings - E-mail Scanner - Servers
• go to POP3 - Add new server, name the new server and edit its settings:
  • Type of login: Fixed host; fill in your POP3 server (pop.gmail.com)
  • Local port: 5100
  • Connection: "SSL" (encrypted connection to port 995)
  • make sure that the server is activated
• now go to SMTP - Add new server, name the new server and edit its settings:
  • Type of login: Fixed host; fill in your SMTP server (smtp.gmail.com)
  • Local port: 5200
  • Connection: "SSL" (encrypted connection to port 465)
  • make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with the GMAIL server using encryption. Now, please configure your e-mail client so that it connects to the AVG e-mail scanner instead of the actual e-mail server. The servers configuration will be:

• POP3
  • server: 127.0.0.1
  • port: 5100
  • user name / password: same as before (i.e. your e-mail username and password)
  • encryption: NONE (disabled)
• • server: 127.0.0.1
  • port: 5200
  • authentication: yes
  • user name / password: same as before
  • encryption: NONE (disabled)

If you have problems creating the manual servers or retrieving your e-mails from Gmail account with this configuration, please contact our AVG Customer Services as described in FAQ 2216.

To set up AVG protection for e-mails on your Virgin Media Mail account, please follow these steps:

1. Set AVG to check the e-mails:

• Open AVG
• Click Tools in the top menu, and then select Advanced Settings
• In the opened window select E-mail Scanner, and then Servers under it
• Go to POP3 -> AutoPOP3, and edit this server this way:
  • Set Type of login to Fixed host;
  • POP3 server:
    pop3.virginmedia.com
  • Local port: 10110
  • Connection: "SSL" (encrypted connection to port 995)
  • Make sure that the server is activated
• Now go to SMTP -> AutoSMTP, and edit the server:
  • Type of login: Fixed host
  • SMTP server: smtp.virginmedia.com
  • Local port: 10025
  • Connection: "SSL" (encrypted connection to port 465)
  • Make sure that the server is activated

This way, the AVG E-mail Scanner is set up to communicate with the Virgin Media Mail server using SSL encryption.

2. Set your e-mail client to use AVG for sending/receiving of the e-mails

Configure your e-mail client so that it connects to the AVG e-mail scanner instead of the actual e-mail server. The servers configuration will be:

POP3

• server: 127.0.0.1
• port: 10110
• user name / password: same as before (i.e. your e-mail username and password)
• encryption: NONE ( SSL disabled)

SMTP

• server: 127.0.0.1
• port: 10025
• authentication: yes
• user name / password: same as before
• encryption: NONE ( SSL disabled)

AVG Personal E-mail Scanner and AVG plugin for Microsoft Outlook are both able to certify e-mail messages. However, when receiving digitally signed or encrypted messages, the certification will modify the message.

To avoid this, please turn the certification off. Folow these steps:

• Open the AVG application.
• Click Tools in the top menu and select Advanced Settings.
• In the left tree select E-mail Scanner.
• In the right panel, uncheck Certify e-mail (both for incoming and outgoing check)
• Click OK.

This will disable certification text for e-mails. E-mails are still checked for presence of malware and you will be informed about any detection.